FAQs
Everything you asked, answered.
Wondering what is actually in the can, when your order will arrive, or how best to serve it? The questions below cover ingredients, delivery and everything in between. If you can't find the question or answer you're after, send us a note below and we'll get back to you.
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Who do I contact about my order?
If you've placed an order through this website, please contact us at orders@drinkcocoloco.com — include your name and order number with the email. We're always here to help.
Why is Coco Loco only sold online?
Selling Coco Loco exclusively through our website allows us to deliver the best possible experience from start to sip. We're a small, family-owned and operated business and by selling direct to you, we avoid unnecessary markups, keep our quality high, offer Australia-wide delivery, and ensure the best prices (which we are always working to improve on for you).
How long will it take to get my order?
We are committed to next-day order despatch and delivery is completed through couriers and Australia Post. All orders will receive a tracking link on sending.
Duration of delivery can vary quite greatly, unfortunately. Customers in VIC will receive their order within two-three business day; NSW, ACT, and SA, is between three-five business days; and metro areas in TAS, QLD, WA, and NT, are usually received within 5 business days. Regional and remote locations can take up to two weeks.
We constantly monitor the tracking of all orders, but please get in touch with us should your order not arrive within 14 business days.
What can I do if I'm not satisfied with the product?
Tell us. Every order is covered by our Great Taste Guarantee: if you do not enjoy it, email hello@drinkcocoloco.com with your name, order number and the quantity of each flavour, and we will sort out a refund.
We would rather know than have you quietly not order again.
You’re not stuck with it.
Not sure coconut water hard seltzer is your thing? Taste it first, and if you decide Coco Loco drinks aren’t for you, return any unopened cans within 10 days of your order being marked delivered and we’ll refund their cost. Return shipping is on us.
That’s the Great Taste Guarantee. Ordering a drink you’ve never tasted usually means gambling on the whole order. Buying online direct from us, you can try it risk-free.
What credit cards or payments do you accept?
We accept all major forms of online payment including credit cards and AfterPay. Payments can also be facilitated through your choice of wallet including PayPal, Apple Pay, and Google Pay.
Payments and account details are 100% secure, so you can shop with peace of mind.
Why can't I buy Coco Loco in stores?
Yet... You can't find Coco Loco widely available in stores, yet. But we're working on finding stockists that align with our values, provide good terms for small businesses, and provide a great customer experience.
What is Coco Loco?
Coco Loco is an alcoholic beverage. A ready-to-drink (RTD) product, also know as a hard seltzer, made by brewing coconut water. It's naturally low sugar alcoholic coconut water, with fruit juice added for the perfect flavour balance.
What does "Coco Loco" mean?
"Coco Loco" is a Spanish phrase that translates to "Crazy Coconut" in English. It's light-hearted and cheeky — perfect for a refreshing, wonderfruit coconut water based drink.
Where is Coco Loco based?
We are based in Melbourne, and Coco Loco Hard Seltzer is delivered nationwide-wide. So you can enjoy our drinks wherever you are in Australia.
Coco Loco merchandise and Wonderfruit apparel are shipped globally.
What ingredients are used in Coco Loco drinks?
Here is a complete list of the ingredients found in Coco Loco:
Pineapple — Alcohol base (coconut water, yeast, rice syrup, corn dextrose), carbonated water, coconut water, pineapple juice, natural sweetener (steviol glycosides).
Passionfruit — Alcohol base (coconut water, yeast, rice syrup, corn dextrose), carbonated water, coconut water, passionfruit juice, natural sweetener (steviol glycosides).
Natural stabilisers and preservatives in both: citric acid, ascorbic acid, trisodium citrate.
No artificial colours. No artificial flavours. No artificial sweeteners. Gluten free, vegan and all natural.
Where is Coco Loco Hard Seltzer made?
Coco Loco Hard Seltzer is brewed right here in Australia — crafted in regional Victoria, using a genuine brewing process that gives it its clean, distinctive taste.
What do customers think of Coco Loco?
Our customers have left 5-star reviews all round for Coco Loco Hard Seltzer. Customer reviews and ratings are on the dedicated Customer Reviews page.
Can I find Coco Loco in pubs, restaurants or venues near me?
Yes — we are in a few carefully chosen, independent venues that share our values and vibe. We're proud to partner with like-minded locals who are passionate about quality drinks and doing things a little differently.
Ask after Coco Loco at your local watering hole. And if you're a venue or store owner who'd like to see if Coco Loco Hard Seltzer is right for your customers, get in touch. Let's chat.
Coco Loco is currently available for wholesale direct, as well as through Upstock, ALM, and Paramount.
I run a venue — can we stock Coco Loco?
We'd love to hear from you! If you're a hospitality venue that believes in championing independent brands, serving great drinks, and creating memorable experiences for your customers, we're all ears.
Drop us a line, tell us about your venue, and let's see if we're a good match.
Coco Loco is currently available for wholesale direct, as well as through Upstock, ALM, and Paramount.